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At DOGSTORY NETWORK
co.
We know how frustrative it can be to have the highest expectations for
a new purchase, only to be disappointed by a flaw or poor quality. Our aim
is to create a sense of joy for our consumers because they just made a
terrific, new purchase for their lovely pets. We stand by all of our
products and offer a 100% guarantee. Should you wish to return an item for
any reason, DOGSTORY NETWORK co. will cheerfully and promptly do so at your
request within 30 days of purchase. We will refund your purchase minus
shipping charges. You may also exchange an item within 30 days of purchase.
We believe our products are that great and think you will too!
Every effort is made
to package and ship merchandise to our valued consumers safely. However,
accidents do occur and there is always a risk when shipping fragile goods.
Should your purchase arrive flawed or damaged in any way, you may return it
to Dogstory Network co. for an exchange or a full refund. In such incident
that your purchase arrives damaged, less costs. Sorry, we cannot pay for shipping the goods back to us.
You must return the
item with invoice and in the original packaging in order for us to correctly
process the transaction. Please send all exchanges and returns via insured
mail to:
Dogstory Network co.,
Inc.
3300 North State road 7 Unit A-84
Hollywood Florida. USA.
33021-2168
1(954) 829-3274 |
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SPECIAL ITEMS AND BACK ORDERS
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Specialt items, may
take time to arrive after purchase. Some specialty items are made to order.
There are no returns on specialty or custom made orders. Custom and
specialty orders are billed at the point of sale. If you feel you have made
such an order in error, please contact us immediately. If the artist has not
begun work on such order, we will attempt to cancel it for you. You may
expect such orders to arrive anywhere from 6-8 weeks depending upon the item
you have purchased. Approximate time frames are listed under each product in
the description.
If the item you
purchased is not a special item, but was placed on back order, it should
take from 2-4 weeks for delivery. Any questions or concerns regarding a
specialty item purchase or item placed on backorder can be addressed with
consumer support at e-mail address: info-arobas-dogstory.net
Should you prefer to
speak directly with a consumer support attendant, you may call
(954)
829-3274 between the business hours of 9:00 a.m. to 6:00 p.m.
Monday through
Friday, eastern standard time. |
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SECURITY AND PRIVACY
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Dogstory Network co.
is committed to protecting your privacy and offering a safe place for you to
shop. We do not sell, trade or rent your personal information to others. We
offer the most secure way to shop online by using secure server software (SSL).
This software encrypts your personal data, such as your credit card
information or address before it is sent over the Internet. This protects
your information and allows you to shop safely. The information we require
from you is simply to process and fulfill your order and to notify you of
your order status. We ask you for your name, mailing address, e-mail
address, phone number, credit card number and expiration date. Again, we
will not give this information out to others. Dogstory Network co.
understands that some of you may still not feel comfortable ordering online.
If you prefer, you may also place your order directly with a consumer
support attendant at (954) 322-8764 between the hours of 9:00 a.m. and 6:00
p.m. Monday through Friday, eastern standard time. We will be happy to
assist you.
Don't want to give your credit card number online! We also
offer personal check payment or money order option. Note that there is also
an incridible amount of returns checks and frauds. You order will be send
with and additional delay of ten business days if you send a personal check.
To avoid this delay you can also send a money order. Please make a copy of
your order form (the page before you go to cash register)and send payment in
canadian $ for canadian customers only, others countries in US dollars to:
Dogstory Network co
3300 North State road 7, Unit A-84
Hollywood, Florida.
USA 33021
Payment methods accepted :
$CAN :
,Check(see condition below) Money order  or:   
$US :Check
(see condition below),Money order or:
Don't want to give your credit card number online!
We also offer personal check payment or money order option. Note that
there is also an incridible amount of returns checks and frauds. You
order will be send with and additional delay of ten business days if
you send a personal check. To avoid this delay you can also send a
money order. Please make a copy of your order form (the page before
you go to cash register)and send payment in can $ for canadian
customer only all other countries in US $ to:
Dogstory Network co.
3300 North State road 7,
Unit A-84 Hollywood, Florida.
USA 33021
954-829-3274
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Contact us
We hope you understand the situation. We have to impose those rules in order
to stay in business on internet. Thank you |
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